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•    Cables
•    Direct Injection Boxes
•    Power Conditioners and Power Strips

Warranty

•    Cables – Lifetime warranty from date of original purchase against defects in materials and workmanship.
•    Adaptors – 90 day limited warranty from date of original purchase against defects in materials and workmanship.
•    Power Conditioners, Power Strips, DI Boxes – 1 yr limited warranty from date of original purchase against defects in materials and workmanship.
•    Warranty does not include wear and tear, damage, or modifications to product (missing AC ground pin on power products).
•    For more detailed info on Livewire warranty, please see: http://livewire-usa.com/warranty/

Customer Service and Technical Support

•    Customers and End Users should be directed to Livewire website or Customer Support phone line for parts, warranty, and technical support.
•    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

•    Contact Private Brands Store Support.
•    Not all parts are available. Support teams will confirm availability.
•    Typical response time is less than 24 hours.

Cables and DI Boxes

•    Store to verify customer claim falls under warranty, then exchange in store.
•    Products with warranty defects may be processed as DAS (Destroy At Story).
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.

Power Conditioners and Power Strips

•    Store to verify customer claim falls under warranty, then exchange in store.
•    Products stands with warranty defects may be RTV’d to DC.
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.