
Contact Information
Livewire Website
Livewire Customer Support
(877) 712-7793
Private Brands Store Support
(888) 241-1632
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- Cables
- Direct Injection Boxes
- Power Conditioners and Power Strips
Warranty
- Cables – Lifetime warranty from date of original purchase against defects in materials and workmanship.
- Adaptors – 90 day limited warranty from date of original purchase against defects in materials and workmanship.
- Power Conditioners, Power Strips, DI Boxes – 1 yr limited warranty from date of original purchase against defects in materials and workmanship.
- Warranty does not include wear and tear, damage, or modifications to product (missing AC ground pin on power products).
- For more detailed info on Livewire warranty, please see: http://livewire-usa.com/warranty/
Customer Service and Technical Support
- Customers and End Users should be directed to Livewire website or Customer Support phone line for parts, warranty, and technical support.
- Store Associates should contact Private Brands Store Support.
Missing / Replacement Parts for Display and Store Owned Goods
- Contact Private Brands Store Support.
- Not all parts are available. Support teams will confirm availability.
- Typical response time is less than 24 hours.
Cables and DI Boxes
- Store to verify customer claim falls under warranty, then exchange in store.
- Products with warranty defects may be processed as DAS (Destroy At Story).
- Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.
Power Conditioners and Power Strips
- Store to verify customer claim falls under warranty, then exchange in store.
- Products stands with warranty defects may be RTV’d to DC.
- Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.