Contact Information

Livewire Website

Livewire Customer Support

(877) 712-7793

Private Brands Store Support

(888) 241-1632

Line-up

  •    Cables
  •    Direct Injection Boxes
  •    Power Conditioners and Power Strips

Warranty

  •    Cables – Lifetime warranty from date of original purchase against defects in materials and workmanship.
  •    Adaptors – 90 day limited warranty from date of original purchase against defects in materials and workmanship.
  •    Power Conditioners, Power Strips, DI Boxes – 1 yr limited warranty from date of original purchase against defects in materials and workmanship.
  •    Warranty does not include wear and tear, damage, or modifications to product (missing AC ground pin on power products).
  •    For more detailed info on Livewire warranty, please see: http://livewire-usa.com/warranty/

Customer Service and Technical Support

  •    Customers and End Users should be directed to Livewire website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

  •    Contact Private Brands Store Support.
  •    Not all parts are available. Support teams will confirm availability.
  •    Typical response time is less than 24 hours.

Cables and DI Boxes

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    Products with warranty defects may be processed as DAS (Destroy At Story).
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.

Power Conditioners and Power Strips

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    Products stands with warranty defects may be RTV’d to DC.
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.