Line-up

•    Acoustic guitars and basses
•    Acoustic-electric guitars and basses
•    Electric guitars and basses
•    Ukuleles
•    Banjos
•    Mandolins

Warranty

•    Limited lifetime warranty to the original owner against defects in materials and workmanship under normal use. Does not cover symptoms of instrument exposure to wide variations in temperature and/or high humidity, especially if the instrument was not purchased recently.
•    See Addendum Section below for details of Warranty vs Non-Warranty defects.
•    For more details on Mitchell warranty, please see: http://mitchellguitars.com/warranty/ and review the below addendum section.

Customer Service, Technical Support, and Replacement Parts

•    Customers and End Users should be directed to Mitchell website or Customer Support phone line.
•    Store Associates should contact Private Brands Store Support.

Mitchell Acoustic Instruments

•    Customer owned Acoustic instruments with verified defects under warranty are to be exchanged at store.
•    Store owned Acoustic instruments with verified defects under warranty should be RTV’d to DC.
•    Non-warranty store inventory should be cycled out as shrink.

Mitchell Electric Instruments

•    Customer owned Electric instruments with verified warranty defects are to be repaired in-store by GC Repair team.
•    Store owned Electric instruments with verified warranty defects are to be repaired in-store by GC Repair team. If repairs are not possible the instrument may be RTV’d to DC.
•    Non-warranty store inventory should be cycled out as shrink.

Parts Guidance for GC Repair

•    A complete list of available parts has been provided to the Repair Techs and availability is updated weekly.
     o    Service parts require installation and should be ordered and installed by qualified GC Repair technicians only
     o    Replacement parts are parts that can be easily replaced by the consumer (knobs, switch caps, etc) as well as by a technician

•    Parts and Authorization for Warranty Repair
     o    GC Repair Tech to complete a Claim Submission Form on Backstage
     o    Clearly indicate the parts and repair services required
     o    Submitted claims will be reviewed, processed, and parts shipped to store

•    Parts for Non-Warranty Repair
     o    Contact Private Brands store support
     o    Provide your store number and advise parts needed
     o    Parts will be shipped to store to the GC Repair tech’s attention
     o    Advise customer of repair costs, complete the repair and bill customer for labor
     o    Proline also offers a broad range of standard replacement parts that can be purchased in-store

Addendum: Private Brand Stringed Instrument Warranty and Repair Guidelines

A Repair Technician must verify if damage is under warranty.

Care and Maintenance is crucial to a guitar’s life cycle. Improper care and maintenance is not covered under the limited lifetime warranty.

In the event of non-warranty damage use best judgement in consultation with GC Repair tech to determine if the damage occurred before or after purchase.

Damage or Repairs covered by the “Limited Lifetime Warranty”

•    Defects in materials or workmanship from the factory
•    Does not exhibit signs of exposure to temperature/humidity extremes, impact, non-warranty repairs or modifications, or other abuse

Damage or Repairs not covered by the “Limited Lifetime Warranty”

•    Symptoms of instrument exposure to wide variations in temperature and/or low or high humidity
     o    Warping of the neck
     o    Sharp fret ends
     o    Sunken tops
     o    Cracked fingerboards
     o    Finish issues from exposure
     o    Damage from drops, impact, or lack of protection during transit
•    Damage from impact, drops, or rough transit
•    Damage from improper maintenance or repair techniques (excessive string tension, improper set-up adjustments, improper installation of replacement parts)