Contact Information

OCDP Website


OCDP Customer Support

(888) 680-1701

Private Brands Store Support

(888) 241-1632


  •    Snare Drums
  •    Drum Thrones


  •    1 year limited warranty from date of original purchase against defects in materials and workmanship.
  •    Warranty does not include wear and tear, damage, or lost parts

Customer Service and Technical Support

  •    Customers and End Users should be directed to OCDP Customer Support phone line.
  •    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

  •    Contact Private Brands Store Support.
  •    Not all parts are available. Support teams will confirm availability.
  •    Typical response time is less than 24 hours.

Snare Drums and Thrones

  •    Verified Customer warranty claims are to be exchanged at the store if Customer Service cannot resolve with parts.
  •    Products with warranty defects may be RTV’d to DC.
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.