OCDP Customer Support
Private Brands Store Support
- Snare Drums
- Drum Thrones
- 1 year limited warranty from date of original purchase against defects in materials and workmanship.
- Warranty does not include wear and tear, damage, or lost parts
Customer Service and Technical Support
- Customers and End Users should be directed to OCDP Customer Support phone line.
- Store Associates should contact Private Brands Store Support.
Missing / Replacement Parts for Display and Store Owned Goods
- Contact Private Brands Store Support.
- Not all parts are available. Support teams will confirm availability.
- Typical response time is less than 24 hours.
Snare Drums and Thrones
- Verified Customer warranty claims are to be exchanged at the store if Customer Service cannot resolve with parts.
- Products with warranty defects may be RTV’d to DC.
- Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.