Contact Information

Proline Website

Proline Customer Support

(877) 515-8139

Private Brands Store Support

(888) 241-1632


  •    Stands for Guitars, Keyboards, Microphones, Speakers
  •    Keyboard benches and seats
  •    Stand accessories and lights
  •    Microphone/ Stand packages


  •    Limited warranty from date of original purchase against defects in materials and workmanship.
           • 5 yrs for stands
           • 1 yr for accessories and microphone packages
  •    Warranty does not include wear and tear, damage, or lost parts.
  •    For more detailed info on Proline warranty, please see:

Customer Service and Technical Support

  •    Customers and End Users should be directed to Proline website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Stands, Benches, Accessories

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    Products with warranty defects may be processed as DAS (Destroy At Story).
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.