Contact Information

Road Runner Website

Road Runner Customer Support

(877) 506-9090

Private Brands Store Support

(888) 241-1632


  •    Bags for Guitars, Drums, Keyboards
  •    Cases for Guitars, Drums, Keyboards
  •    Guitar Stands


  •    2 year limited warranty from date of original purchase against defects in materials and workmanship.
  •    Warranty does not include wear and tear, damage, or lost parts.
  •    For more detailed info on Road Runner warranty, please see:

Customer Service and Technical Support

  •    Customers and End Users should be directed to the Road Runner website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Bags, Cases, Stands

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    Products with warranty defects may be processed as DAS (Destroy At Store).
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.