Road Runner Website
Road Runner Customer Support
Private Brands Store Support
- Bags for Guitars, Drums, Keyboards
- Cases for Guitars, Drums, Keyboards
- Guitar Stands
- 2 year limited warranty from date of original purchase against defects in materials and workmanship.
- Warranty does not include wear and tear, damage, or lost parts.
- For more detailed info on Road Runner warranty, please see: http://roadrunnercases.com/warranty/
Customer Service and Technical Support
- Customers and End Users should be directed to the Road Runner website or Customer Support phone line for parts, warranty, and technical support.
- Store Associates should contact Private Brands Store Support.
Bags, Cases, Stands
- Store to verify customer claim falls under warranty, then exchange in store.
- Products with warranty defects may be processed as DAS (Destroy At Store).
- Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.