Line-up

•    5pc Drum Kits
•    Cymbal Stands
•    Electric Guitars / Packs
•    GC.com OMS Ship-To-Store (Ecomm inventory not available in stores)
         •  Acoustic Guitars, Ukuleles, and Folk Stringed Instruments
         •  Guitar Amps
         •  Effects Pedals
         •  Accessories

Warranty

•    1 year limited warranty from date of original purchase against defects in materials and workmanship.
•    Warranty does not include wear and tear, damage, or lost parts.

Customer Service, Replacement Parts, and Technical Support

•    Rogue does not offer replacement parts.
•    Store Associates should contact Private Brands Store Support.

Retail Drums, Stands, Guitars

•    Store to verify customer claim falls under warranty, then exchange in store.
•    Products with warranty defects may be RTV’d to DC.
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.

GC.com OMS Guitars, Amps, Pedals, and Accessories (Ecomm inventory not available in stores)

•    Store to verify customer claim falls under warranty, then contact GC.com representative for replacement.
•    Products with warranty defects may be RTV’d to DC.
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.

Addendum: Private Brand Stringed Instrument Warranty and Repair Guidelines

A Repair Technician must verify if damage is under warranty.

Care and Maintenance is crucial to a guitar’s life cycle. Improper care and maintenance is not covered under the limited lifetime warranty.

In the event of non-warranty damage use best judgement in consultation with GC Repair tech to determine if the damage occurred before or after purchase.

Damage or Repairs covered by the “Limited Lifetime Warranty”

•    Defects in materials or workmanship from the factory
•    Does not exhibit signs of exposure to temperature/humidity extremes, impact, non-warranty repairs or modifications, or other abuse

Damage or Repairs not covered by the “Limited Lifetime Warranty”

•    Symptoms of instrument exposure to wide variations in temperature and/or low or high humidity
         •  Warping of the neck
         •  Sharp fret ends
         •  Sunken tops
         •  Cracked fingerboards
         •  Finish issues from exposure
         •  Damage from drops, impact, or lack of protection during transit
•    Damage from impact, drops, or rough transit
•    Damage from improper maintenance or repair techniques (excessive string tension, improper set-up adjustments, improper installation of replacement parts)