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•    Electronic Drum Kits
•    Electronic Pads & Peripherals
•    Amplifiers
•    Drum Triggers

Warranty

•    2 year limited warranty for electronic drum sets.
•    3 year limited warranty for drum amps.
•    1 year for all other Simmons electronic drum products (drum triggers, accessory items).
•    For more detailed info on Simmons warranty, please see: http://simmonsdrums.net/warranty/

Customer Service and Technical Support

•    Customers and End Users should be directed to Simmons website or Customer Support phone line for parts, warranty, and technical support.
•    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

•    Contact Private Brands Store Support.
•    Not all parts are available. Support teams will confirm availability.
•    Typical response time is less than 24 hours.

Electronic Drums

•    Simmons Electronic Drum Kits are on the non-Good-to-Go list and may not be sent back to DC.
•    All warranty and non-warranty service claims are resolved with replacement parts.

Drum Amplifiers Less Than 45 Days from Sale

•    Verified Customer warranty claims less than 45 days are to be exchanged at the store.
•    Store owned inventory with verified warranty defects may be RTV’d to DC.
•    Non-warranty store inventory should be cycled out as shrink.

Drum Amplifiers Older Than 45 Days from Sale

•    Simmons Electronic Drum Kits are on the non-Good-to-Go list and may not be sent back to DC.
•    Customer warranty claims older than 45 days on the following products must be repaired at a Harbinger authorized service center. Refer the customer to Harbinger Customer Support for local service center contact.
             •   DA Series Drum Amps: DA350, DA2012B

All Other E-Drum Amps, Triggers, Accessories

•    For products other than those listed above, store to verify customer claim falls under warranty, then exchange in store.
•    Store owned inventory with verified warranty defects may be RTV’d to DC.
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.