Contact Information

Sound Percussion Labs Website

Sound Percussion Labs Customer Support

(888) 680-1701

Private Brands Store Support

(888) 241-1632


  •    Drums
  •    Drum Hardware
  •    Percussion
  •    Accessories


  •    1 year limited warranty from date of original purchase against defects in materials and workmanship.
  •    Warranty does not include wear and tear, damage, or lost parts.
  •    For more detailed info on SPL warranty, please see:

Customer Service, Replacement Parts, and Technical Support

  •    Customers and End Users should be directed to Sound Percussion Labs website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

  •    Contact Private Brands Store Support.
  •    Not all parts are available. Support teams will confirm availability.
  •    Typical response time is less than 24 hours.

Drums, Hardware, Percussion, and Accessories

  •    Verified Customer warranty claims are to be exchanged at the store if Customer Service cannot resolve with parts.
  •    Products with warranty defects may be RTV’d to DC.
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.