Contact Information

Sterling Website

Sterling Customer Support

(888) 621-2154

Private Brands Store Support

(888) 241-1632


  •    Microphones
  •    Studio Monitors
  •    Headphone Amplifiers
  •    Accessories


  •    2 year limited warranty from date of original purchase, 3 months for tubes.
  •    Warranty does not include wear and tear, damage, or lost parts.
  •    For more detailed info on Sterling warranty, please see:

Customer Service and Technical Support

  •    Customers and End Users should be directed to Sterling website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

  •    Contact Private Brands Store Support.
  •    Not all parts are available. Support teams will confirm availability.
  •    Typical response time is less than 24 hours.

Microphones, Studio Monitors, Headphone Amps, Accessories

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    All Sterling products with with warranty defects may be RTV’d to DC.
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.