Line-up

•    Microphones
•    Studio Monitors
•    Headphone Amplifiers
•    Accessories

Warranty

•    2 year limited warranty from date of original purchase, 3 months for tubes.
•    Warranty does not include wear and tear, damage, or lost parts.
•    For more detailed info on Sterling warranty, please see: http://sterlingaudio.net/faq/

Customer Service and Technical Support

•    Customers and End Users should be directed to Sterling website or Customer Support phone line for parts, warranty, and technical support.
•    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

•    Contact Private Brands Store Support.
•    Not all parts are available. Support teams will confirm availability.
•    Typical response time is less than 24 hours.

Microphones, Studio Monitors, Headphone Amps, Accessories

•    Store to verify customer claim falls under warranty, then exchange in store.
•    All Sterling products with with warranty defects may be RTV’d to DC.
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.