Contact Information

Venue Customer Support

(855) 229-9665

Private Brands Store Support

(888) 241-1632


  •    Stage Lighting
  •    Effects Lighting
  •    Lasers


  •    1 year limited warranty from date of original purchase against defects in materials and workmanship.
  •    Warranty does not include wear and tear, damage, or lost parts.
  •    For more detailed info on Venue warranty, please see:

Customer Service and Technical Support

  •    Customers and End Users should be directed to Venue website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

  •    Contact Private Brands Store Support.
  •    Not all parts are available. Support teams will confirm availability.
  •    Typical response time is less than 24 hours.

Stage Lights, Effects Lights, Lasers

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    Venue lights with warranty defects may be RTV’d to DC.
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.