Contact Information

Williams Website

Williams Customer Support

(888) 241-1582

Private Brands Store Support

(888) 241-1632


  •    Symphony Grand mini grand and Overture 2 Console Digital Piano
  •    Rhapsody Console Digital Piano
  •    Allegro and Legato Slab Digital Pianos
  •    Piano Stands and Benches


  •    1 year limited warranty from date of original purchase against defects in materials and workmanship.
  •    Warranty does not include wear and tear, damage, or lost parts.
  •    For more detailed info on Williams warranty, please see:

Customer Service and Technical Support

  •    Customers and End Users should be directed to Williams website or Customer Support phone line for parts, warranty, and technical support.
  •    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

  •    Contact Private Brands Store Support.
  •    Not all parts are available. Support teams will confirm availability.
  •    Typical response time is less than 24 hours.

Symphony Grand and Overture 2 Pianos

  •    These pianos are on the Non-Good-To-Go list and will be repaired in-home or in-store by a 3rd party repair technician.
  •    Refer customers to Williams Customer Support to schedule repairs.
  •    Stores may contact Private Brands Store Support to schedule repairs.
  •    Private Brands Support must approve any returns not able to be repaired on site.

All other Pianos, Benches, and Stands

  •    Store to verify customer claim falls under warranty, then exchange in store.
  •    Slab pianos (such as Allegro III and Legato III), benches, and stands with warranty defects may be RTV’d to DC.
  •    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.