Line-up

•    Symphony Grand mini grand and Overture 2 Console Digital Piano
•    Rhapsody Console Digital Piano
•    Allegro and Legato Slab Digital Pianos
•    Piano Stands and Benches

Warranty

•    1 year limited warranty from date of original purchase against defects in materials and workmanship.
•    Warranty does not include wear and tear, damage, or lost parts.
•    For more detailed info on Williams warranty, please see: http://williamspianos.com/warranty/

Customer Service and Technical Support

•    Customers and End Users should be directed to Williams website or Customer Support phone line for parts, warranty, and technical support.
•    Store Associates should contact Private Brands Store Support.

Missing / Replacement Parts for Display and Store Owned Goods

•    Contact Private Brands Store Support.
•    Not all parts are available. Support teams will confirm availability.
•    Typical response time is less than 24 hours.

Symphony Grand and Overture 2 Pianos

•    These pianos are on the Non-Good-To-Go list and will be repaired in-home or in-store by a 3rd party repair technician.
•    Refer customers to Williams Customer Support to schedule repairs.
•    Stores may contact Private Brands Store Support to schedule repairs.
•    Private Brands Support must approve any returns not able to be repaired on site.

All other Pianos, Benches, and Stands

•    Store to verify customer claim falls under warranty, then exchange in store.
•    Slab pianos (such as Allegro III and Legato III), benches, and stands with warranty defects may be RTV’d to DC.
•    Non-warranty or physically damaged store inventory is considered Non-Good-To-Go and should be resolved in store.